What Should I Do If My EV Charger Is Stuck?

Is your EV charging gun stuck and refusing to release from your vehicle? This is a common issue many EV owners face, often caused by vehicle lock settings, battery conditions, or mechanical latch problems. This guide will walk you through simple, step-by-step solutions to manually release your EV charger safely and effectively.

Step-by-Step Guide to Manually Release Your EV Charger

Step 1: Ensure the Charging Session is Complete

  • Check your vehicle’s dashboard to confirm that charging has finished.
  • Verify the charger indicator light is off or shows a completed status.

Step 2: Unlock the Vehicle Doors

  • Some EVs automatically lock the charging port when the vehicle is locked.
  • Use your key fob or in-car unlock button to unlock the doors.
  • Try releasing the charger again.

Step 3: Disconnect the Power Supply (If Applicable)

  • For safety, turn off the charger at the power source.
  • Unplug the charger from the wall if it’s a portable unit.
  • Wait 30 seconds, then attempt to release the charging gun.

Step 4: Use the Manual Release Lever

  • Locate the manual release mechanism: Check near the charging port or the vehicle’s trunk area.
  • Gently pull the release lever or cord while holding the charger firmly.
  • Avoid using excessive force to prevent damage to the connector or port.

Troubleshooting Tips

  • Temperature Lock: High battery temperatures can trigger a safety lock. Allow the vehicle to cool down.
  • Software Glitch: Restart your vehicle’s system or perform a soft reset.
  • Connector Jam: Gently wiggle the charger while pulling the manual release.

Safety Precautions

  • Do NOT forcefully yank the charging gun.
  • Always wear insulated gloves when handling high-power chargers.
  • Ensure standing on a dry surface to reduce electrical risks.

 Frequently Asked Questions (FAQ)

Q1: Is it safe to manually release the charging gun?
A: Yes, as long as you follow the manufacturer’s instructions and safety guidelines.

Q2: What should I do if the manual release doesn’t work?
A: Contact Tayniu support immediately or refer to your vehicle’s manual for specific troubleshooting steps.

Q3: Why does my EV charger get stuck frequently?
A: This may be due to software settings, mechanical wear, or extreme weather conditions affecting the locking mechanism.

Still having trouble? Contact Tayniu Support for expert assistance or explore our Infinity Series EV Chargers, designed with advanced easy-release features for hassle-free charging.

Last Updated on February 5, 2025 by tayniu