What After-Sales Service Does Tayniu Provide?

September 29, 2024

Tayniu EV Charger After-Sales Support: Warranty & Customer Assistance

At Tayniu, we are committed to providing reliable and high-quality EV charging solutions. Our after-sales support ensures that you receive prompt assistance for any issues with your Tayniu chargers.

What Does Tayniu’s After-Sales Service Include?

Comprehensive Warranty: All Tayniu portable and home chargers come with a 2-year unconditional replacement policy. DC chargers are backed by a 2-year warranty for comprehensive support.
24/7 Technical Support: Our team is available 24/7 to assist you.
Hassle-Free Returns & Replacements: Immediate replacement for AC chargers, warranty service for DC chargers.
Multiple Contact Channels: Reach us via email, live chat, or WhatsApp.

Frequently Asked Questions (FAQ)

1. What is the warranty period for Tayniu EV chargers?

Tayniu offers a 2-year unconditional replacement policy for portable and home chargers.

2. How do I request after-sales support?

Follow these steps:

Locate Your Order Details: Provide charger model and order number.
Contact Tayniu Support: Reach out via email, WhatsApp, or live chat.
Response Time: Our team will get back to you within 24 hours.

3. What issues are covered under the warranty?

Portable and home chargers: 2-year unconditional replacement for any defects or failures.

DC chargers: 2-year warranty covers manufacturing defects, charging connectivity issues, and faulty adapters/cables.

Exclusions: Physical damage, unauthorized modifications, improper installation.

4. How long does it take to resolve a warranty claim?

Most issues are resolved within 2 business days.

How Tayniu Stands Out from the Competition

Longer Warranty Coverage: 2-year vs. competitors’ 1-year.
Faster Customer Support: 24/7 assistance, response time 2 hours.
Reliable & Certified Products: All Tayniu chargers are TUV-certified.

Customer Testimonials

“Fiquei muito satisfeito com a compra do carregador portátil da Tayniu! O produto chegou no prazo, muito bem embalado e de excelente qualidade. A instalação foi super simples e o desempenho impecável – carrega com rapidez e eficiência. Além disso, é compacto e fácil de transportar, o que facilita muito na hora de viajar. Certamente, uma excelente compra para quem possui um carro elétrico. Eu recomendo a todos!” – Adriano Braga