Do you support after-sales service?

Investing in an electric vehicle (EV) charger is a significant decision, and ensuring robust after-sales support is crucial for long-term satisfaction. At Tayniu, we understand that your peace of mind is paramount. Here’s a detailed look at our exceptional after-sales services for our EV chargers, including our 7-day return policy, 2-year warranty, and lifetime technical support.

7-Day Return Policy: Hassle-Free Returns

We stand by the quality and reliability of our electric car chargers. You are eligible for an unconditional return if you find your product in pristine, undamaged condition within seven days of purchase. The problem is not due to human error, natural wear and tear, or force majeure. This 7-day return policy ensures that you can shop confidently, knowing that you can return the product and receive a refund if it does not meet your expectations or you have any unforeseen problems.
Conditions for Return:

  • Product Condition: The charger must be returned in its original packaging and resaleable.
  • Non-Applicable Factors: Returns are accepted for issues not caused by user handling, environmental factors, or force majeure events.

2-Year Warranty: Comprehensive Quality Assurance

All Tayniu EV chargers come with a 2-year warranty for further peace of mind. This warranty covers any manufacturing defects or issues arising under normal usage conditions, ensuring your investment is protected.

Warranty Coverage Includes:

  • Manufacturing Defects: Any faults or issues resulting from manufacturing errors.
  • Quality Assurance: Assurance that the product meets high performance and safety standards.

Exclusions:

  • Wear and Tear: Normal wear and tear or damage caused by improper use is not covered.
  • Unauthorized Repairs: Issues resulting from unauthorized repairs or modifications are excluded.

Lifetime Technical Support: Always Here for You

We are committed to providing you with continuous support long after your purchase. Our lifetime technical support ensures you can access expert assistance for any technical questions or issues with your Tayniu EV charger.

What You Can Expect:

  • Expert Assistance: Our technical support team can assist with troubleshooting, installation queries, and other concerns.
  • Regular Updates: We provide ongoing updates and guidance to ensure your charger operates efficiently and incorporates new advancements or features.

How to Access Support:

Contact Us: Contact our dedicated support team via email or WhatsApp.

Last Updated on October 18, 2024 by yundic